Our commitment to you
The Ultimate Client Promise
Six principles guide every order, every conversation, and every partnership at Ramar Foods. They are how we work when things go right, and especially when they don’t.
THE ULTIMATE CUSTOMER PROMISE.
Six commitments, every time.
01 · Earn your trust
We earn our clients’ trust by building a mutual partnership.
02 · Always listen
We always listen to our clients’ voices and collaborate on a solution.
03 · Improve everything
We’re dedicated to improving everything: our products, our processes, and our relationships.
04 · Stand by our products
We stand by our products and the value they bring.
05 · Here for you
We’re here for you yesterday, today, and tomorrow.
06 · Proven processes
We follow proven processes to excel at all of the above, ensuring the Ultimate Client Experience.
How we make things right
When something goes wrong, it’s our chance to earn more of your trust.
No partnership is perfect. A shipment arrives late, a case is damaged, an order isn’t what you expected. What matters most is what happens next.
There’s a well-known idea in customer service called the service recovery paradox: when a problem is resolved quickly, sincerely, and completely, a partner can end up trusting a company more than if nothing had gone wrong at all. We don’t plan for mistakes, but we build our response around that idea, so every issue becomes proof of the promise.
1
We listen first
Tell us what happened, in your words. We acknowledge every concern within 72 business hours and ask the questions that get to the real issue.
Always listen
2
We own it
No deflecting and no runaround. One person from our team takes ownership and stays with you until it’s resolved.
Earn your trust
3
We make it right, quickly
Replacement, credit, or reshipment: we choose the fix that works best for your business, and we act fast, because speed is part of the solution.
Stand by our products
4
We follow up
After the fix, we check back to confirm it worked and that you’re satisfied. The conversation doesn’t end when the ticket closes.
Here for you
5
We fix the root cause
We trace every issue to its source, improve the process behind it, and share what we changed, so it doesn’t happen again.
Improve everything · Proven processes
Something not right with an order or product?
Tell us. You’ll hear back from a real person, and we won’t stop until it’s resolved. Or call us toll free at 800.660.0962.