Privacy Policy

1. Information We Collect

We collect and process various types of personal data, including but not limited to:

• Identifiers: Information such as name, email address, telephone number, shipping, and billing addresses provided by you when placing orders or registering an account.
• Commercial Data: Order details, payment transaction information, purchase history, and records related to your transactions with us.
• Technical Data: Automatically collected data including IP addresses, browser type, operating system, device identifiers, and information collected through cookies and similar tracking technologies.
• Preferences and Interests: Data voluntarily provided by you about dietary restrictions, product preferences, and interests to enhance your experience.

2. How We Use Your Information

We utilize personal information for various operational, business, and marketing purposes, including:

• Processing orders, handling transactions, and managing account activities.
• Personalizing and enhancing your user experience.
• Communicating with you regarding orders, customer support, product information, and business-related updates.
• Conducting market research, data analytics, and improving our services and product offerings.

3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing or promotional purposes.

We may share personal information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, shipping and logistics, website hosting, IT support, data storage, and analytics. These service providers are contractually obligated to use personal information solely to provide services to Ramar Foods and are not permitted to use it for their own marketing purposes.

Legal Requirements

We may disclose personal information when required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

SMS and Mobile Information

If you provide a mobile phone number to us in connection with a business relationship, we may use that number to communicate with you via SMS regarding account-related matters such as orders, scheduling, product inquiries, and customer support. Message and data rates may apply.

4. Data Security

We implement robust security measures to protect your personal information, including:

• Industry-standard encryption protocols (SSL/TLS) for safeguarding data transmission.
• Regular security assessments and compliance audits.
• Stringent internal access controls to limit employee access based on job roles and responsibilities.
• Strict retention and secure deletion policies aligned with legal and regulatory requirements, generally retaining financial and tax-related data for a minimum of 6 years.

5. Your Legal Rights

You have specific rights concerning your personal data, depending on your location and applicable privacy laws, such as GDPR and CCPA. These include:

• Accessing your personal data and obtaining copies upon request.
• Requesting corrections or updates to your information.
• Requesting deletion or restriction of your data under certain circumstances.
• Objecting to specific data processing activities.
• Withdrawing consent at any time where applicable.

To exercise these rights, please contact our Privacy Officer at dataprivacy@ramarfoods.com. We aim to respond within 30 days.

6. International Transfers

We may transfer your personal data to countries outside of your residence country. Such transfers are carried out in compliance with applicable laws, ensuring appropriate safeguards are in place to protect your data, including Standard Contractual Clauses approved by the European Commission, where required.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure storage, access controls, and regular security assessments.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements. Specific retention periods depend on the nature and sensitivity of the information and applicable legal requirements.

9. Third-Party Websites

Our Services may include links to external third-party websites or services. We do not control and are not responsible for these external entities’ privacy practices. Please review their privacy policies before providing personal information or interacting with these sites.

10. Children’s Privacy

Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe we have unintentionally collected such data, please contact us immediately.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy periodically. Any changes will be communicated via:

• Notices prominently displayed on our website.
• Direct email notifications to account holders.

We encourage you to regularly review this Privacy Policy to stay informed of our data practices.

12. Contact Information

For any questions, concerns, or requests regarding your personal data, please contact us:

Ramar Foods
Attn: Privacy Officer
1101 Railroad Ln
Pittsburg, California 94565
dataprivacy@ramarfoods.com
800-660-0962

Effective Date: February 20, 2026

13. Your California Privacy Rights

This section supplements the policy above and applies to residents of California under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”). It also serves as our Notice at Collection.

Personal information we collect, and why

• Identifiers and contact details (name, email, phone, company, mailing address), collected directly from you through our contact form, orders and customer service, to respond to your inquiry, fulfill orders and provide support.
• Commercial information (orders, purchase history, products you tell us about, such as the product name, lot code and where you bought it), to process transactions, investigate product concerns and improve our products.
• Internet or network activity (IP address, browser and device data, cookies and similar technologies), collected automatically, to operate and secure the website, prevent spam and fraud, and understand how the site is used.
• Photos you choose to upload with product feedback, to investigate quality concerns.
• Preferences and inferences you share with us (such as product interests), to improve your experience.

We keep each category only as long as needed for the purpose it was collected for, as described in Section 8, and in line with our legal and tax obligations.

Sale and sharing

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months. We do not knowingly sell or share the personal information of consumers under 16.

Sensitive personal information

We do not use or disclose sensitive personal information for any purpose that would give California residents the right to limit its use.

Your rights

• Right to know and access the categories and specific pieces of personal information we have collected about you, its sources, our purposes, and the categories of third parties we disclose it to.
• Right to delete personal information we collected from you, subject to legal exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information.
• Right to limit the use of sensitive personal information.
• Right to non-discrimination: we will not treat you differently for exercising any of these rights.

How to make a request

Email dataprivacy@ramarfoods.com or call us toll free at 800-660-0962. We will confirm receipt within 10 business days and respond within 45 calendar days. To protect your information, we will verify your identity by matching details you provide with information we already hold. You may use an authorized agent; we may ask the agent for proof of your signed permission and ask you to verify your identity directly.

California “Shine the Light”

We do not disclose personal information to third parties for their own direct marketing purposes.